Customer relationship management (CRM) is a process through which a company or different organization manages its connections with customers. Through this service we ensure the customer trust and satisfaction. CRM frequently done by utilizing data to examine a lot of information. CRM systems gathers the data from a range of different communication channels like website, phone, email, chat, marketing materials and through social media. Grow your business with They by understanding who your customers are, what they want and how to deliver it. Invest in learning more about them and benefit FRO increased customer loyalty & improved sales results. In this we mainly focus on existing and potential customers.
There are different types of CRM
- Opertational CRM: It is focused on improvement and enhancement of business process which are based on direct customer interaction which is one on one.
- Analytical CRM: Interacting with the customer through virtual media like email, landline or by fax.
- Collabarative CRM: It is an approach in which the various department of any organization such as sales, marketing etc share information which they collected from the interaction with customers.
- Strategic CRM: Strategic CRM focuses on creating a customer-centric business culture that will help you to build stronger relationships with your customers. It helps to improve the customer experience, increase loyalty, and enhance lifetime value. It enables you to understand your customers better, create more effective marketing strategies
Enuresoft have been making good relationship with customer and provided on time, consistent deliverables. It mainly focuses on the customer satisfaction and trust they have put on us