Pegasystems creates and maintains customer engagement and operational software. Pegasystems, in particular, focuses in software for business process management (BPM) and customer relationship management (CRM), and is perceived to offer more customized technology than competitors such as Oracle Corporation or SAP ERP. The Pega Platform, which is part of the Pega Infinity suite of apps for customer interaction and digital process automation, is the company's main software product. It is meant to integrate user interfaces with back-end process automation.
Pegasystems engages in financial services, insurance, life sciences, healthcare, government, manufacturing, high tech, communications and media, energy, and utilities.
Ensuresoft, in partnership with Pega, offers the top customer service solution that predicts and controls today's global customer journey. Pega Customer Service, which is part of Pega's CRM Suite, may assist you and your staff in the following ways:
- Predict what is best for consumers.
- Connect consumers with the appropriate people and systems.
- Control complexity
- Evolve at the same rate as your consumers.